Shipping policy

Last Updated: March 22, 2025

We offer fast and secure delivery both within the UK and internationally. Please refer to the details below for information on delivery times, costs, and shipping providers.

United Kingdom Shipping

Standard Delivery

  • Free of charge

  • Delivered via Royal Mail

  • Estimated delivery time: 1–2 working days

Express Delivery

  • £12.00

  • Delivered via Royal Mail Tracked 24 or equivalent

  • Estimated delivery time: Next working day (depending on time of order)

Processing Time

  • Orders are processed within 1 working day of payment

  • Orders placed on weekends or public holidays are processed the next working day

  • During busy periods or sales, processing may take slightly longer

Remote Areas

  • Deliveries to locations such as the Scottish Highlands, Northern Ireland, or offshore islands may take longer. We will contact you if additional charges apply.

International Shipping

Delivery Partner

  • We use DHL Express for international orders to ensure fast and tracked service

Shipping Fees

  • Calculated at checkout based on your destination and order size

  • We do not offer free international shipping

Delivery Times

  • Typically delivered within 2–7 working days, depending on destination

  • You will receive a tracking number once your order has been dispatched

Customs and Import Duties

  • Orders shipped outside the UK may be subject to import duties, customs taxes, or fees

  • These charges are the responsibility of the customer and are not included in the item price or shipping cost

Currency and Taxes

  • All transactions are processed in GBP (£)

  • UK orders include VAT and will not incur additional charges upon delivery

  • International prices may vary slightly depending on exchange rates at the time of purchase

Important Notes

  • Once your order has been shipped, we cannot change the delivery address — please double-check at checkout

  • If a delivery fails and the parcel is returned to us, we will contact you to arrange redelivery (additional shipping charges may apply)

  • Refunds are issued in line with our Return & Refund Policy

  • If you have any questions or need help with your order, please contact us at info@oscarlowe.com