Refund policy
Customer satisfaction is our priority. If you're unsatisfied with your order for any reason, you may return the item(s) for an exchange or refund within 14 days of delivery, regardless of your location.
Conditions for Return
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Items must be returned in original, unused condition, with all tags and packaging intact.
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Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error.
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For international returns, any customs duties or taxes paid are non-refundable.
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We cannot accept returns or exchanges on merchandise that requires CITES documentation for cross-border transport (e.g., certain materials or products).
Refunds
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Refunds will be issued to the original payment method after the returned item is received and inspected.
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Please allow up to 14 business days for your refund to be processed once the return has been received.
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For international customers, exchange rate fluctuations may slightly affect the final refund amount.
Exchanges
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To exchange an item, please return the original item per our return policy and place a new order for the desired product.
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All shipping and customs fees for international exchanges are the responsibility of the customer.
Non-Returnable Items
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Final sale items, used products, or items damaged through misuse are not eligible for return or exchange.
Damaged or Defective Items
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If you receive a damaged or defective item, contact us immediately at info@oscarlowe.com with photographic evidence.
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We’ll arrange a replacement or refund, including return shipping if necessary.
Need Help?
We're here to assist with returns, exchanges, or general questions.
📧 Contact us at: info@oscarlowe.com